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QuestionPro CX description
QuestionPro CX is a customer experience management platform that helps you understand and improve how customers interact with your business. It uses surveys and data analysis tools to gather customer feedback, track key metrics like NPS (customer loyalty), and identify areas for improvement. The platform offers features like journey mapping, sentiment analysis, and reporting dashboards to help you visualize customer data. QuestionPro CX aims to help you reduce customer churn, boost satisfaction, and build loyalty.
Who is QuestionPro CX best for
QuestionPro CX is a customer experience management platform ideal for businesses of all sizes. It helps you understand and improve customer interactions by gathering feedback, tracking key metrics like NPS, and identifying areas for improvement. Features include journey mapping, sentiment analysis, and reporting dashboards. QuestionPro CX aims to reduce churn and boost customer satisfaction and loyalty.
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Ideal for small, medium, and large businesses seeking enhanced customer experience.
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Suitable for businesses across all industries looking to leverage customer feedback.
QuestionPro CX features
Supported QuestionPro CX orchestrates feedback collection across touchpoints, enabling teams to focus on improvements. |
Supported QuestionPro CX helps close the feedback loop by prioritizing survey distribution to reduce churn and boost loyalty. |
Supported QuestionPro CX seamlessly integrates with existing systems to provide a holistic view of customer data. |
Supported Integrating QuestionPro CX with existing CRM systems enhances the ability to analyze customer sentiment, track interactions, and pinpoint improvement areas. |
Supported QuestionPro CX emphasizes closing the feedback loop to make customers feel heard and valued. |
Supported QuestionPro CX facilitates feedback collection through multiple channels like email, website, SMS, and mobile app. |
Supported QuestionPro CX enables users to create custom reports and dashboards to track progress and identify improvement areas. |
QuestionPro CX pricing
The commentary is based on 1 reviews from QuestionPro CX G2 reviews.
QuestionPro CX offers project-based pricing alongside other options. While some users desire longer project license durations, the platform's robust features and excellent customer support are highly valued. There is no pricing information available about other license types.
See the QuestionPro CX pricing page.
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QuestionPro CX has a free plan.
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QuestionPro CX has a free trial.
This plan includes basic surveys, logic, integrations, and analysis. It also offers 30 question types and global data center access.
Includes standard surveys, logic, integrations, analysis, branding, and 38 question types.
This plan includes standard+ surveys, logic, integrations, analysis, branding, collaboration, and 39 question types. It also offers regional data centers and a dedicated account manager.
This plan offers custom surveys, logic, integrations, analysis, branding, collaboration, security, and 52 question types. It also includes regional data centers and a dedicated success manager.
This suite provides powerful research tools, including conjoint, MaxDiff and A/B testing, community management, access to 22+ million respondents, and research services.
This solution focuses on customer experience with features like sentiment analysis, promoter amplification, detractor recovery, and API integration.
This platform is designed for employee experience surveys and analytics, offering insights into employee engagement, culture, and wellbeing.
QuestionPro CX alternatives
Qualtrics Customer ExperienceUnderstand, improve, and personalize every customer interaction.Read more
Verint Voice of the CustomerGather, analyze, and act on customer feedback for better experiences.Read more
QuestionPro CX FAQ
QuestionPro CX is a customer experience management (CXM) platform that helps businesses collect, analyze, and act on customer feedback. It offers tools for surveys, customer journey mapping, sentiment analysis, and reporting to improve customer satisfaction and loyalty. It integrates with existing systems to provide a holistic view of the customer.
What is QuestionPro CX and what does QuestionPro CX do?
QuestionPro CX is a customer experience management (CXM) platform that helps businesses collect, analyze, and act on customer feedback. It offers tools for surveys, customer journey mapping, sentiment analysis, and reporting to improve customer satisfaction and loyalty. It integrates with existing systems to provide a holistic view of the customer.
QuestionPro CX integrates with existing systems to provide a holistic view of customer data. It seamlessly connects with CRM systems to enhance customer sentiment analysis, track interactions, and identify areas for improvement. This allows for a closed feedback loop.
How does QuestionPro CX integrate with other tools?
QuestionPro CX integrates with existing systems to provide a holistic view of customer data. It seamlessly connects with CRM systems to enhance customer sentiment analysis, track interactions, and identify areas for improvement. This allows for a closed feedback loop.
Top alternatives to QuestionPro CX include Zonka Feedback, SurveyRock, and Resonate CX. These platforms offer similar features like customer journey mapping, feedback collection, and reporting tools. Other competitors include Diligent Boards, Iqurate, and BrewSurvey, each with its own strengths.
What the main competitors of QuestionPro CX?
Top alternatives to QuestionPro CX include Zonka Feedback, SurveyRock, and Resonate CX. These platforms offer similar features like customer journey mapping, feedback collection, and reporting tools. Other competitors include Diligent Boards, Iqurate, and BrewSurvey, each with its own strengths.
Yes, QuestionPro CX is a legitimate customer experience management platform. It's a safe and reliable tool used by businesses to collect customer feedback and improve their services. It offers various features like surveys, reporting, and integrations to help enhance customer satisfaction.
Is QuestionPro CX legit?
Yes, QuestionPro CX is a legitimate customer experience management platform. It's a safe and reliable tool used by businesses to collect customer feedback and improve their services. It offers various features like surveys, reporting, and integrations to help enhance customer satisfaction.
QuestionPro CX pricing is custom, so it depends on your specific needs and requirements. Contact QuestionPro for a personalized quote. Other QuestionPro products offer free and paid plans starting at $83/month/user for advanced survey and research tools.
How much does QuestionPro CX cost?
QuestionPro CX pricing is custom, so it depends on your specific needs and requirements. Contact QuestionPro for a personalized quote. Other QuestionPro products offer free and paid plans starting at $83/month/user for advanced survey and research tools.
Customers praise QuestionPro CX's customer service team for their responsiveness and helpfulness with survey questions and concerns. They are considered a "top notch" team providing excellent support.
Is QuestionPro CX customer service good?
Customers praise QuestionPro CX's customer service team for their responsiveness and helpfulness with survey questions and concerns. They are considered a "top notch" team providing excellent support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.