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Realtime description
Realtime by Recursive Labs provides visual customer engagement tools for businesses. Their software offers co-browsing, screen sharing, and video chat features that integrate with popular CRM platforms. Realtime aims to improve customer support, sales enablement, and field services through easy-to-use, one-click solutions. Their technology focuses on delivering fast problem resolution and personalized interactions without requiring downloads or app installations.
Who is Realtime best for
Realtime by Recursive Labs offers visual customer engagement tools ideal for businesses seeking enhanced customer support, sales enablement, and field services. Its features, including co-browsing, screen sharing, and video chat, integrate with CRM platforms. Realtime prioritizes fast problem resolution and personalized interactions without downloads, making it suitable for various use cases.
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Best fit for medium-sized businesses (101-1000 employees), suitable for small businesses and large enterprises.
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Designed for businesses across all industries seeking enhanced customer engagement.
Realtime features
Supported Realtime offers no-download co-browsing, enabling agents to instantly view customer screens. |
Supported Realtime's full desktop screen sharing allows for comprehensive customer support. |
Supported Realtime enables instant video chat for personalized customer interactions. |
Supported Realtime's session recording helps improve customer service and agent training. |
Supported Realtime supports inbound video chat for convenient customer-initiated assistance. |
Supported Realtime facilitates faster troubleshooting through SMS-launched mobile video streaming. |
Supported Realtime leverages mixed reality to enhance field service efficiency. |
Realtime pricing
The commentary is based on 2 reviews from Realtime G2 reviews.
Realtime offers competitive pricing and easy setup, making it a cost-effective solution for real-time collaboration. Users appreciate its affordability and straightforward implementation. Some users have noted potential complexities with the product's features.
See the Realtime pricing page.
Realtime alternatives
Realtime FAQ
Realtime by Recursive Labs offers visual customer engagement tools including co-browsing, screen sharing, and video chat. It integrates with CRM platforms to improve customer support, sales, and field services with easy-to-use, one-click solutions. Realtime prioritizes fast problem resolution and personalized customer interactions.
What is Realtime and what does Realtime do?
Realtime by Recursive Labs offers visual customer engagement tools including co-browsing, screen sharing, and video chat. It integrates with CRM platforms to improve customer support, sales, and field services with easy-to-use, one-click solutions. Realtime prioritizes fast problem resolution and personalized customer interactions.
Realtime integrates with popular CRM platforms to enhance customer support, sales, and field services. It offers easy-to-use, one-click integrations for streamlined workflows and improved customer interactions. More specific integration details are available upon request.
How does Realtime integrate with other tools?
Realtime integrates with popular CRM platforms to enhance customer support, sales, and field services. It offers easy-to-use, one-click integrations for streamlined workflows and improved customer interactions. More specific integration details are available upon request.
Realtime's main competitors include Talkative, Surfly, and Glia, all offering co-browsing and visual engagement tools. Microsoft Teams and TeamViewer Remote provide alternative remote support and collaboration features. Grain focuses on meeting recording and analysis, offering a different approach to customer interaction.
What the main competitors of Realtime?
Realtime's main competitors include Talkative, Surfly, and Glia, all offering co-browsing and visual engagement tools. Microsoft Teams and TeamViewer Remote provide alternative remote support and collaboration features. Grain focuses on meeting recording and analysis, offering a different approach to customer interaction.
Realtime by Recursive Labs appears legitimate. They offer co-browsing and video chat software, boasting a 4.4/5 rating on G2 and demonstrating company growth. However, user reviews are limited, so further research is advised to determine if Realtime is safe and the right fit for your needs.
Is Realtime legit?
Realtime by Recursive Labs appears legitimate. They offer co-browsing and video chat software, boasting a 4.4/5 rating on G2 and demonstrating company growth. However, user reviews are limited, so further research is advised to determine if Realtime is safe and the right fit for your needs.
Realtime's pricing starts at $39 per user per month. However, detailed product pricing information is not publicly available and requires contacting Realtime directly.
How much does Realtime cost?
Realtime's pricing starts at $39 per user per month. However, detailed product pricing information is not publicly available and requires contacting Realtime directly.
Customer reviews on Realtime's customer service are mixed. Some praise the software's effectiveness for real-time sales guidance and ease of use. However, others suggest there's room for improvement in their customer service approach, desiring more creativity.
Is Realtime customer service good?
Customer reviews on Realtime's customer service are mixed. Some praise the software's effectiveness for real-time sales guidance and ease of use. However, others suggest there's room for improvement in their customer service approach, desiring more creativity.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.