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Thena description
Thena is a customer support platform designed for businesses that primarily use Slack for communication. It allows you to manage customer requests from various sources like email and messaging apps all within Slack. Thena uses AI to automate tasks, such as categorizing requests and summarizing conversations, and provides analytics to track performance. It's best for mid-size B2B companies aiming to streamline their customer support workflow.
Who is using Thena?
Who is Thena best for
Thena is a customer support platform built for Slack, allowing businesses to manage customer requests from various sources within their Slack workspace. It uses AI to automate tasks like ticket categorization and conversation summaries, improving team efficiency and customer experience. Users praise its seamless Slack integration and streamlined workflows but note occasional UI glitches and disruptive ticket closure prompts.
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Best for mid-sized B2B companies using Slack.
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Ideal for B2B SaaS companies relying on Slack for customer communication.
Thena features
Supported Thena offers robust ticketing functionality, including conversational ticket management and AI-driven automation. |
Supported Thena automates customer service tasks like ticket routing and follow-up emails based on predefined criteria. |
Supported Thena uses AI to automate customer support interactions, improving team efficiency and customer experience. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Thena reviews
We've summarised 61 Thena reviews (Thena G2 reviews) and summarised the main points below.
- Seamless Slack integration for managing customer support.
- Enhanced customer support experience and streamlined workflows.
- Real-time customer engagement and collaboration within Slack.
- Centralized platform for managing customer interactions and communications.
- Automated ticket creation and efficient escalation processes.
- Thena branding is required for some features.
- Message builder for communications could be more user-friendly.
- Occasional glitches and delayed responsiveness in the user interface.
- Constant prompts to close tickets can be disruptive.
Thena pricing
The commentary is based on 5 reviews from Thena G2 reviews.
Reviewers generally find Thena's pricing to be good and reasonable, especially considering the value it provides in streamlining customer support and communication workflows within Slack. Users feel they are getting their money's worth.
Users sentiment
See the Thena pricing page.
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Thena has a free trial.
Transform your customer support in Slack with triage and assignment. Core plan includes: Ticketing & assignment, Triage, SLA, Kanban, Basic analytics, CHANNELS: Email, Slack
Scale your customer engagement with integrations, analytics, and workflows. Everything in core Plus: Webchat widget, AI tags, Custom fields, API, Slack broadcaster, Advanced analytics, INTEGRATIONS: Support ticketing, External links, CRM
Optimize your business with enhanced AI capabilities and premium support. Everything in pro Plus: Internal helpdesk, AI agent, Multiple Slack workspaces, MFA & SSO, Dedicated CSM, Customer portal INTEGRATIONS: Salesforce Cases, MS Teams
Thena alternatives
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Thena FAQ
Thena is a customer support platform built for Slack, enabling businesses to manage customer requests from various channels within their Slack workspace. It uses AI to automate tasks like ticket categorization and conversation summaries, and provides analytics for performance tracking. Thena is ideal for mid-sized B2B companies seeking streamlined customer support workflows.
What is Thena and what does Thena do?
Thena is a customer support platform built for Slack, enabling businesses to manage customer requests from various channels within their Slack workspace. It uses AI to automate tasks like ticket categorization and conversation summaries, and provides analytics for performance tracking. Thena is ideal for mid-sized B2B companies seeking streamlined customer support workflows.
Thena integrates seamlessly with Slack, centralizing customer support communications. It also connects with various messaging apps and email platforms, enabling businesses to manage all customer interactions within their existing Slack workspace. This streamlines workflows and enhances team collaboration.
How does Thena integrate with other tools?
Thena integrates seamlessly with Slack, centralizing customer support communications. It also connects with various messaging apps and email platforms, enabling businesses to manage all customer interactions within their existing Slack workspace. This streamlines workflows and enhances team collaboration.
Top alternatives to Thena include Pylon, ClearFeed, and Zendesk Support Suite. These platforms offer similar Slack integration and customer support features, catering to businesses seeking streamlined communication and workflow management. They often provide additional functionalities like knowledge bases and broader integrations.
What the main competitors of Thena?
Top alternatives to Thena include Pylon, ClearFeed, and Zendesk Support Suite. These platforms offer similar Slack integration and customer support features, catering to businesses seeking streamlined communication and workflow management. They often provide additional functionalities like knowledge bases and broader integrations.
Thena is a legitimate customer support platform. Reviews on G2 rate it 4.9/5, praising its Slack integration and streamlined workflows. While some users mention minor UI glitches and frequent ticket closure prompts, Thena appears safe and effective for managing customer support within Slack.
Is Thena legit?
Thena is a legitimate customer support platform. Reviews on G2 rate it 4.9/5, praising its Slack integration and streamlined workflows. While some users mention minor UI glitches and frequent ticket closure prompts, Thena appears safe and effective for managing customer support within Slack.
Thena's Core plan is $64/user/month, the Pro plan is $79/user/month, and the Enterprise plan has custom pricing. A 14-day free trial is available for those wanting to see if Thena is worth the cost. Contact sales for Enterprise pricing.
How much does Thena cost?
Thena's Core plan is $64/user/month, the Pro plan is $79/user/month, and the Enterprise plan has custom pricing. A 14-day free trial is available for those wanting to see if Thena is worth the cost. Contact sales for Enterprise pricing.
Thena's customer service receives overwhelmingly positive feedback. Users praise the team's responsiveness, helpfulness, and eagerness to incorporate feedback, making them feel like true partners. They consistently go the extra mile to ensure customer satisfaction and resolve issues thoroughly.
Is Thena customer service good?
Thena's customer service receives overwhelmingly positive feedback. Users praise the team's responsiveness, helpfulness, and eagerness to incorporate feedback, making them feel like true partners. They consistently go the extra mile to ensure customer satisfaction and resolve issues thoroughly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.