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Track-It!

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Company health

Employee growth
28% increase in the last year
Web traffic
14% decrease in the last quarter
Financing
May 2007 - $54M

Ratings

G2
3.6/5
(101)
Glassdoor
3.7/5
(13)

Track-It! description

Track-It! by BMC is an IT management tool that combines help desk functionality with asset management. Designed for small to medium-sized businesses, it aims to be affordable and user-friendly. Features include asset tracking, software deployment, patch management, and a self-service portal, alongside reporting and dashboards for performance monitoring.

Who is Track-It! best for

Track-It! by BMC offers affordable and user-friendly IT management, combining help desk and asset management. Users praise its ease of use and comprehensive features, but some find reporting complex and customization limited. Perfect for small to medium businesses in various sectors like IT, media, or healthcare, looking to streamline IT operations.

  • Best for small to medium-sized businesses seeking affordable IT management.

  • Ideal for IT, media, legal, healthcare, government, and other professional services.

Track-It! features

Supported

Track-It! can generate reports on assets and licenses.

Supported

Track-It! offers a self-service portal for ticket submission and other IT tasks.

Supported

Track-It! offers robust ticketing functionality for managing customer issues and requests.

Supported

Track-It! supports software deployment, including in-house and third-party apps.

Supported

Track-It! manages asset lifecycle via integration with BMC Client Management.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive
+1

Track-It! reviews

We've summarised 101 Track-It! reviews (Track-It! G2 reviews) and summarised the main points below.

Pros of Track-It!
  • User-friendly interface and easy ticket management.
  • Affordable pricing, especially for smaller businesses.
  • Comprehensive help desk functionality with asset management.
  • Good customer support, responsive and helpful.
  • Effective for tracking tickets and managing assets, improving team efficiency.
Cons of Track-It!
  • Difficult reporting features, often requiring external training.
  • Limited customization, hindering adaptability for complex needs.
  • Occasional instability and bugs disrupt smooth operation.
  • Lack of cloud-based access and modern integrations.
  • Slow performance and complex UI can hinder efficiency.

Track-It! pricing

The commentary is based on 2 reviews from Track-It! G2 reviews.

Track-It! is no longer listed on the BMC website, so pricing information could not be retrieved.

See the Track-It! pricing page.

Track-It! alternatives

  • Logo of Motadata ServiceOps
    Motadata ServiceOps
    Streamlines IT, automates tasks, and boosts efficiency with AI.
    Read more
  • Logo of Mint Service Desk
    Mint Service Desk
    Streamlined IT ticket management for better, faster support.
    Read more
  • Logo of Simplydesk
    Simplydesk
    Help desk and IT asset management made simple.
    Read more
  • Logo of Freshservice
    Freshservice
    Streamlined IT service management for happier teams.
    Read more
  • Logo of GLPI
    GLPI
    Open-source IT asset management, help desk, and inventory tracking.
    Read more
  • Logo of Alemba Service Manager
    Alemba Service Manager
    Streamlines IT, automates tasks, boosts efficiency, and satisfies users.
    Read more

Track-It! FAQ

  • What is Track-It! and what does Track-It! do?

    Track-It! by BMC is an IT management solution for SMBs, combining help desk and asset management. It offers ticketing, asset tracking, software deployment, patch management, a self-service portal, and reporting dashboards. Track-It! is praised for its user-friendly interface and affordability.

  • How does Track-It! integrate with other tools?

    Track-It! integrates with BMC Client Management for asset lifecycle management. It also supports software deployment, including in-house and third-party apps. However, users have noted a lack of modern integrations and cloud-based access.

  • What the main competitors of Track-It!?

    Track-It! competes with Jira Service Management, SysAid, Freshservice, InvGate Insight, and SolarWinds Service Desk. These alternatives offer similar IT management features like help desk, asset tracking, and reporting. They target similar company sizes and often emphasize cloud-based solutions and modern integrations.

  • Is Track-It! legit?

    Track-It! is a legitimate IT management tool by BMC. It's known for its user-friendly interface and affordable pricing. However, some users report limitations in customization and reporting features. Consider exploring alternatives if these are critical for your business.

  • How much does Track-It! cost?

    I couldn't find pricing details for Track-It!. Contact their sales team for a quote or check their official website for the latest product pricing and see if Track-It! is worth it for you.

  • Is Track-It! customer service good?

    Track-It! customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express dissatisfaction with the support experience. Some users find customer support lacking, desiring better automation and responsiveness.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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