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Userlytics description
Userlytics is a user experience research platform that helps businesses improve their websites, apps, and prototypes. It offers moderated and unmoderated usability testing with a global panel of over 2 million participants, giving you insights into how users interact with your products. Userlytics provides a range of tools like heatmaps, click tracking, and AI-powered sentiment analysis to understand user behavior. They also offer professional consulting services, including benchmarking against their proprietary UX scoring system.
Who is Userlytics best for
Userlytics is a user experience research platform ideal for businesses aiming to improve their digital products. With features like video recording and sentiment analysis, Userlytics helps understand user behavior. Although some users find the pricing complex and data analysis challenging, many praise the platform's ease of use and excellent customer support. It offers flexible pricing plans suitable for one-off projects and larger-scale user research.
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Best fit for small to enterprise-level businesses seeking UX insights.
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Suitable for businesses focused on enhancing user experience across various digital platforms.
Userlytics features
Supported Userlytics offers various feedback modules, including surveys, quantitative and qualitative testing, and sentiment analysis. |
Supported Userlytics supports live app testing with real-time feedback and device compatibility. |
Supported Userlytics supports testing on iPhones, iPads, and Android phones. |
Supported Userlytics allows defining demographic filters and custom screener questions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Userlytics reviews
We've summarised 250 Userlytics reviews (Userlytics TrustPilot reviews and Userlytics G2 reviews) and summarised the main points below.
- Easy-to-use interface for creating and managing tests.
- Excellent and responsive customer support.
- Wide range of testing tools and features available, including video recording, screen capture, and user interaction tracking.
- Supports both moderated and unmoderated testing.
- Difficult to analyze large amounts of user data.
- Expensive, especially for specific user types.
- Tester quality is inconsistent; some testers don't follow instructions or provide poor quality videos.
- Confusing credit system and pricing model.
Userlytics pricing
The commentary is based on 23 reviews from Userlytics G2 reviews.
Userlytics' pricing is generally considered cost-effective, especially for smaller businesses, and a good value compared to competitors. However, some users find the credit system confusing and inflexible, while others mention the cost can be high for certain studies. Despite these concerns, many appreciate its affordability for user testing and research.
Users sentiment
See the Userlytics pricing page.
Best for one-off projects starting from $99 per session with a minimum purchase of 5 participant sessions.
Most popular plan with volume discounts. Pricing starts as low as $34 per session with an annual subscription.
Offers unlimited accounts, tests, and custom quotes.
Userlytics alternatives
Userlytics FAQ
Userlytics is a user experience research platform that helps businesses optimize their websites, apps, and prototypes. It offers moderated and unmoderated usability testing, providing tools like heatmaps, click tracking, and sentiment analysis. Userlytics boasts a global participant panel and professional consulting services for enhanced UX research.
What is Userlytics and what does Userlytics do?
Userlytics is a user experience research platform that helps businesses optimize their websites, apps, and prototypes. It offers moderated and unmoderated usability testing, providing tools like heatmaps, click tracking, and sentiment analysis. Userlytics boasts a global participant panel and professional consulting services for enhanced UX research.
Userlytics integrates with various tools, though specific integrations aren't explicitly listed. Its open API allows potential flexibility for data transfer and analysis. Check with Userlytics directly for compatibility with your existing tools.
How does Userlytics integrate with other tools?
Userlytics integrates with various tools, though specific integrations aren't explicitly listed. Its open API allows potential flexibility for data transfer and analysis. Check with Userlytics directly for compatibility with your existing tools.
Userlytics competitors include UserTesting, UXArmy, Lyssna, and Userfeel. These platforms offer similar user experience research and testing capabilities, including usability testing, participant panels, and feedback analysis tools. They cater to businesses seeking to improve their digital products based on user insights.
What the main competitors of Userlytics?
Userlytics competitors include UserTesting, UXArmy, Lyssna, and Userfeel. These platforms offer similar user experience research and testing capabilities, including usability testing, participant panels, and feedback analysis tools. They cater to businesses seeking to improve their digital products based on user insights.
Userlytics is a legitimate UX research platform. Reviews on G2, TrustPilot, and Glassdoor confirm its validity, though some users find the pricing complex and tester quality inconsistent. It's considered safe and reliable for user testing.
Is Userlytics legit?
Userlytics is a legitimate UX research platform. Reviews on G2, TrustPilot, and Glassdoor confirm its validity, though some users find the pricing complex and tester quality inconsistent. It's considered safe and reliable for user testing.
Userlytics pricing starts at $99 per session for the Project Based plan (minimum 5 sessions). The Enterprise plan offers volume discounts, starting at $34 per session with an annual subscription. The Limitless plan offers custom pricing for unlimited testing. No free plan or trial is available.
How much does Userlytics cost?
Userlytics pricing starts at $99 per session for the Project Based plan (minimum 5 sessions). The Enterprise plan offers volume discounts, starting at $34 per session with an annual subscription. The Limitless plan offers custom pricing for unlimited testing. No free plan or trial is available.
Userlytics' customer service receives positive feedback. Users highlight the helpfulness and responsiveness of the support team, particularly their dedicated account representatives. They praise the team's willingness to go the extra mile, offering personalized support and quick responses to questions.
Is Userlytics customer service good?
Userlytics' customer service receives positive feedback. Users highlight the helpfulness and responsiveness of the support team, particularly their dedicated account representatives. They praise the team's willingness to go the extra mile, offering personalized support and quick responses to questions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.