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Verint Speech and Text Analytics description
Verint Speech and Text Analytics helps businesses understand customer conversations happening over the phone or through text. It records and analyzes these interactions to reveal trends and insights about customer behavior and satisfaction. These insights can help improve customer service, increase sales, and make better business decisions.
Who is Verint Speech and Text Analytics best for
Verint Speech and Text Analytics is a robust solution designed for businesses aiming to elevate customer service and drive sales growth. We find that companies appreciate its ability to extract valuable insights from customer interactions, identify key trends, and improve overall customer experience. Based on the reviews, keep in mind that transcription accuracy can vary.
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Perfect for mid-sized to large enterprises seeking to transform customer interactions into actionable insights.
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In our experience, this tool is a great fit for industries like finance, healthcare, and software, among others.
Verint Speech and Text Analytics reviews
We've summarised 68 Verint Speech and Text Analytics reviews (Verint Speech and Text Analytics G2 reviews) and summarised the main points below.
- Provides valuable insights into customer conversations and call drivers.
- User-friendly interface for easy navigation and search.
- Helpful for identifying trends, system issues, and training opportunities.
- Effective for compliance monitoring and risk management.
- Facilitates data-driven decision-making for improved CX and business processes.
- Transcription accuracy needs improvement, especially with specific terms, accents, and soft voices.
- Categories can be challenging to configure and require significant effort to set up.
- Integration with other Verint tools and external data sources could be smoother.
- Limited reporting capabilities and lack of out-of-the-box reports.
- Occasional system downtime and slow transcription processing times.
Verint Speech and Text Analytics pricing
The commentary is based on 4 reviews from Verint Speech and Text Analytics G2 reviews.
We find that Verint Speech and Text Analytics's pricing is generally considered high, especially for larger deployments. Users have mentioned seeking discounts based on scale. While the product offers valuable features, potential buyers should be prepared for a significant investment.
Users sentiment
Verint Speech and Text Analytics alternatives
Alvaria QualityElevate customer service with AI-powered quality monitoring and analytics.Read more
Verint Speech AnalyticsUncovers customer call insights to improve service and efficiency.Read more
Verint Real-Time Agent AssistGuides agents with real-time prompts, boosting resolution speed and customer happiness.Read more
Sestek Speech AnalyticsTurns customer calls into insights, improving service and agent performance.Read more
Verint Speech and Text Analytics FAQ
Verint Speech and Text Analytics analyzes customer conversations from calls and text to reveal insights about customer behavior. We find it helps businesses improve customer service, boost sales, and make data-driven decisions.
What is Verint Speech and Text Analytics and what does Verint Speech and Text Analytics do?
Verint Speech and Text Analytics analyzes customer conversations from calls and text to reveal insights about customer behavior. We find it helps businesses improve customer service, boost sales, and make data-driven decisions.
While Verint Speech and Text Analytics integrates with other Verint tools, users have reported that the integration process could be smoother. There's limited information available regarding integration with external data sources.
How does Verint Speech and Text Analytics integrate with other tools?
While Verint Speech and Text Analytics integrates with other Verint tools, users have reported that the integration process could be smoother. There's limited information available regarding integration with external data sources.
We find that Alvaria Quality, Verint Speech Analytics, Verint Text Analytics, Verint Real-Time Agent Assist, Requesty, and Sestek Speech Analytics are good alternatives to Verint Speech and Text Analytics. They offer similar features and functionality for analyzing customer interactions.
What the main competitors of Verint Speech and Text Analytics?
We find that Alvaria Quality, Verint Speech Analytics, Verint Text Analytics, Verint Real-Time Agent Assist, Requesty, and Sestek Speech Analytics are good alternatives to Verint Speech and Text Analytics. They offer similar features and functionality for analyzing customer interactions.
Yes, Verint Speech and Text Analytics is a legitimate product with a good reputation, as evidenced by the positive G2 rating. However, we noticed some negative reviews regarding reliability, implementation, and pricing transparency, so those are things to consider.
Is Verint Speech and Text Analytics legit?
Yes, Verint Speech and Text Analytics is a legitimate product with a good reputation, as evidenced by the positive G2 rating. However, we noticed some negative reviews regarding reliability, implementation, and pricing transparency, so those are things to consider.
Verint doesn't publicly share pricing details for Speech and Text Analytics. Contact their sales team for a customized quote based on your specific needs.
How much does Verint Speech and Text Analytics cost?
Verint doesn't publicly share pricing details for Speech and Text Analytics. Contact their sales team for a customized quote based on your specific needs.
Based on the reviews, Verint's customer support seems generally positive. Users appreciate the quick and accessible support provided by Verint. While the product setup can be challenging, the readily available customer support appears to mitigate this issue.
Is Verint Speech and Text Analytics customer service good?
Based on the reviews, Verint's customer support seems generally positive. Users appreciate the quick and accessible support provided by Verint. While the product setup can be challenging, the readily available customer support appears to mitigate this issue.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.