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Sestek Speech Analytics description
Sestek Speech Analytics analyzes customer service calls to give you insights for improving your business. It identifies trends and topics discussed so you can understand what matters most to your customers. The software also evaluates agent performance, helping you improve training and customer interactions. Sestek boasts a high accuracy rate in speech recognition for reliable data analysis. It's designed to work across various communication channels for a complete view of your customer service.
Who is Sestek Speech Analytics best for
Sestek Speech Analytics is best for companies aiming to elevate customer service, agent performance, and overall efficiency. We've found its conversation analysis particularly useful for pinpointing trends and gaining actionable insights. Users appreciate its automated quality review forms and the helpful support team.
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Perfect for mid-sized to large companies (100+ employees) seeking to boost customer service and agent effectiveness.
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Suited for businesses in IT, telecommunications, and software that want to improve customer interactions and decision-making.
Sestek Speech Analytics features
Supported Sentiment Analysis: Monitor and analyze changing agent and customer sentiments during the call. Track real-time customer feedback and sentiment about your products and services. Gain quick insights into your customers' emotional tone. |
Supported Conversation Summaries: Using the full benefit of AI, summarize conversations and focus on key points fast and effortlessly. Let AI do the heavy lifting for your agents so they can focus on more complex customer inquiries. |
Supported Call Categorization: With the help of AI, categorize customer calls automatically by topic, identify trends or bottlenecks with ease. Assist your agents to quickly understand the purpose of a call and find the information they need, which reduces wait times and increases customer satisfaction. |
Supported Silence Detection: Identify and categorize silence durations to optimize call handling processes and improve agent performance. Track silence to understand call flow dynamics, identify customer pain points or detect bot interactions within the call. |
Supported Acoustic Analysis: Identify acoustic characteristics that enhance the customer experience. Monitor call volume levels and call quality issues to understand the full context of interactions, improve clarity, and resolve disputes with evidence. |
Supported Data Extraction: Effortlessly transform your customer interactions into valuable and structured data sets, empowering you to extract meaningful insights, measure key success metrics, and generate actionable business intelligence reports. |
Supported Talk Time Analysis: Gain valuable insights into agent performance by analyzing talk time ratios and identifying areas for improvement. Optimize call handling strategies and enhance agent effectiveness with detailed talk time analysis. |
Sestek Speech Analytics reviews
We've summarised 22 Sestek Speech Analytics reviews (Sestek Speech Analytics G2 reviews) and summarised the main points below.
- High accuracy rate in Turkish speech recognition.
- Fast and efficient data analysis and query creation.
- Automated quality review forms minimize manual tasks.
- Helpful support team and good service experience.
- User-friendly interface (though some suggest improvements).
- High price compared to other products.
- Setup and implementation can take longer than expected.
- Limited reporting options and user-defined fields.
- Improvements needed in language analysis, especially for German and English.
- High server requirements.
Sestek Speech Analytics pricing
The commentary is based on 4 reviews from Sestek Speech Analytics G2 reviews.
We've noticed some users find Sestek Speech Analytics a bit pricey compared to alternatives, although they appreciate its features and support. Potential buyers should weigh the cost against the reported benefits.
See the Sestek Speech Analytics pricing page.
Sestek Speech Analytics alternatives
Alvaria QualityElevate customer service with AI-powered quality monitoring and analytics.Read more
Verint Real-Time Agent AssistGuides agents with real-time prompts, boosting resolution speed and customer happiness.Read more
Verint Speech AnalyticsUncovers customer call insights to improve service and efficiency.Read more
Verint Speech and Text AnalyticsUncovers customer conversation insights to improve service and sales.Read more
Sestek Speech Analytics FAQ
Sestek Speech Analytics analyzes customer conversations to improve service and operations. We find it helps businesses understand customer sentiment, categorize calls, and evaluate agent performance. It leverages AI for accurate speech recognition and offers valuable insights from customer interactions.
What is Sestek Speech Analytics and what does Sestek Speech Analytics do?
Sestek Speech Analytics analyzes customer conversations to improve service and operations. We find it helps businesses understand customer sentiment, categorize calls, and evaluate agent performance. It leverages AI for accurate speech recognition and offers valuable insights from customer interactions.
We haven't found information about specific integrations for Sestek Speech Analytics. It's designed to work across various communication channels, suggesting potential integrations, but details aren't available.
How does Sestek Speech Analytics integrate with other tools?
We haven't found information about specific integrations for Sestek Speech Analytics. It's designed to work across various communication channels, suggesting potential integrations, but details aren't available.
We find that Sestek Speech Analytics competes with several strong players, including Alvaria Quality, Verint Speech Analytics, Creovai, and Qorden AI. These alternatives offer similar features like call analysis and agent performance monitoring.
What the main competitors of Sestek Speech Analytics?
We find that Sestek Speech Analytics competes with several strong players, including Alvaria Quality, Verint Speech Analytics, Creovai, and Qorden AI. These alternatives offer similar features like call analysis and agent performance monitoring.
We find Sestek Speech Analytics to be a legitimate product with a good reputation, as evidenced by its high rating on G2. However, we also note some users mention a higher price point and setup challenges.
Is Sestek Speech Analytics legit?
We find Sestek Speech Analytics to be a legitimate product with a good reputation, as evidenced by its high rating on G2. However, we also note some users mention a higher price point and setup challenges.
I'm sorry, but we don't have pricing information available for Sestek Speech Analytics right now.
How much does Sestek Speech Analytics cost?
I'm sorry, but we don't have pricing information available for Sestek Speech Analytics right now.
We find that Sestek Speech Analytics customers generally praise the helpful support team and positive service experience. While some users desire faster turnaround times and more solution-oriented approaches, the overall sentiment towards customer service is favorable.
Is Sestek Speech Analytics customer service good?
We find that Sestek Speech Analytics customers generally praise the helpful support team and positive service experience. While some users desire faster turnaround times and more solution-oriented approaches, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.