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FLG description
FLG is a UK-based, cloud-based CRM and lead management software designed for small to medium-sized businesses. It helps manage and automate sales processes, from lead capture to customer contact, using features like automated workflows, marketing automation, and reporting. FLG emphasizes ease of use, affordability, and integrations with other business tools. It is designed to handle large volumes of leads and includes compliance features like GDPR tools. FLG offers a free trial and flexible pricing options.
Who is FLG best for
FLG is a cloud-based CRM and lead management solution designed for UK-based SMEs. It offers workflow automation, marketing tools, and integrations to streamline sales processes. Users praise its ease of use and affordability, but some have noted recent customer support issues and a lack of new features. Best for small to medium businesses seeking an affordable and easy-to-use CRM.
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Best fit for small to medium-sized businesses (SMEs).
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Ideal for finance and marketing businesses, with potential in retail, real estate, and related sectors.
FLG features
Supported FLG enables personalized customer interactions to foster trust and build stronger relationships. |
Supported FLG's intelligent workflows help minimize costs and boost productivity by automating key processes. |
Supported FLG offers multi-channel marketing automation to nurture leads and drive engagement. |
Supported FLG provides a robust CRM designed for speed and scalability, serving as the core of its platform. |
Supported FLG enables seamless integration with essential business tools, processes, and partners. |
Supported FLG's reporting and analytics tools provide valuable insights to understand and improve business performance. |
Supported FLG offers lead management tools designed for both internal use and partner collaboration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
FLG reviews
We've summarised 95 FLG reviews (FLG TrustPilot reviews, FLG Capterra reviews and FLG G2 reviews) and summarised the main points below.
- Easy-to-use interface and simple setup, especially for staff and new users.
- Good integration with other platforms and tools, including call management software and Zapier.
- Strong workflow automation and customization capabilities.
- Excellent customer support (mentioned in older reviews, contrasting with recent negative feedback on support).
- Affordable pricing and good value for money, especially for small businesses.
- Lack of development and new features, with the last update in March 2023.
- Slow and unresponsive customer support, with long email response times and difficulty reaching them by phone.
- System downtime and patching issues are a recurring concern.
- Limited custom fields, capped at 50.
- Mobile app is lacking or non-existent, making mobile access difficult.
FLG pricing
The commentary is based on 3 reviews from FLG Capterra reviews and FLG TrustPilot reviews.
FLG's pricing is generally considered good value, especially for small businesses. Users have described it as "great pricing" and a "great price." However, some reviewers feel the value proposition has decreased in recent years, with competitors offering more for less. There is also mention of long-term contracts.
Users sentiment
See the FLG pricing page.
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FLG has a free trial.
25,000 stored leads/month, 25,000 emails/month, SMS at a per SMS segment/month rate, custom branding, document management, intelligent workflows, marketing automation, voice telephony app integrations, audit reporting, 7 hours initial setup support.
50,000 stored leads/month, 75,000 emails per month, SMS at a per SMS segment/month rate, includes Lite extra services plus: Partner portal for partner users, secure document uploads, 14 hours initial setup support.
100,000 stored leads/month, 150,000 emails per month, SMS at a per SMS segment/month rate, includes Intermediate extra services plus: Journey tool - with webform integration, appointment scheduling tool, insights reporting & analytics, funnel reports, 21 hours initial setup support.
FLG alternatives
OpenCRMScalable CRM. Manages contacts, sales, marketing, support. Transparent UK pricing.Read more
FLG FAQ
FLG is a cloud-based CRM and lead management software for small to medium-sized businesses. It automates sales processes from lead capture to customer contact using workflows and marketing automation. FLG is known for ease of use and affordability but users have reported slow customer support and a lack of recent updates.
What is FLG and what does FLG do?
FLG is a cloud-based CRM and lead management software for small to medium-sized businesses. It automates sales processes from lead capture to customer contact using workflows and marketing automation. FLG is known for ease of use and affordability but users have reported slow customer support and a lack of recent updates.
FLG integrates with other business tools through platforms like Zapier and integrates well with call management software. This allows for streamlined workflows and enhanced functionality, though users have noted a desire for more native integrations.
How does FLG integrate with other tools?
FLG integrates with other business tools through platforms like Zapier and integrates well with call management software. This allows for streamlined workflows and enhanced functionality, though users have noted a desire for more native integrations.
Top alternatives to FLG include Freshsales, RETAINUSER CRM, Zoho CRM, ActiveCampaign, Keap, and HubSpot Marketing Hub. These competitors offer similar CRM and marketing automation features, often with a broader range of functionalities and integrations.
What the main competitors of FLG?
Top alternatives to FLG include Freshsales, RETAINUSER CRM, Zoho CRM, ActiveCampaign, Keap, and HubSpot Marketing Hub. These competitors offer similar CRM and marketing automation features, often with a broader range of functionalities and integrations.
FLG appears to be a legitimate, albeit struggling, CRM. User reviews praise its ease of use and integrations but highlight a concerning lack of recent updates and declining customer support. Consider exploring alternative CRM solutions for better long-term support and innovation.
Is FLG legit?
FLG appears to be a legitimate, albeit struggling, CRM. User reviews praise its ease of use and integrations but highlight a concerning lack of recent updates and declining customer support. Consider exploring alternative CRM solutions for better long-term support and innovation.
FLG pricing starts from £25.99/month/user for the Lite plan, £30.99/month/user for Intermediate, and £45.99/month/user for Professional. Add-ons like SMS and priority support are also available but pricing is not specified. Is FLG worth it? Consider the features and your business needs.
How much does FLG cost?
FLG pricing starts from £25.99/month/user for the Lite plan, £30.99/month/user for Intermediate, and £45.99/month/user for Professional. Add-ons like SMS and priority support are also available but pricing is not specified. Is FLG worth it? Consider the features and your business needs.
FLG's customer service receives mixed reviews. While older reviews praise the excellent support, recent feedback indicates a decline in quality. Users report slow response times, difficulty reaching support by phone, and a lack of engagement with customer feedback.
Is FLG customer service good?
FLG's customer service receives mixed reviews. While older reviews praise the excellent support, recent feedback indicates a decline in quality. Users report slow response times, difficulty reaching support by phone, and a lack of engagement with customer feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.