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Clerk Chat description
Clerk Chat is a business texting platform designed for mid-sized and larger companies, especially in industries like finance, government, and customer service. It allows you to use your existing phone number for mass texts, personalized messages, and two-way conversations with customers. Clerk Chat integrates with popular apps like Salesforce, Slack, and Microsoft Teams, letting you manage communication within your existing workflows. The platform focuses on providing secure and compliant messaging, particularly emphasizing its 10DLC registration assistance and data security measures.
Who is Clerk Chat best for
We find that Clerk Chat is ideal for larger companies needing secure and compliant texting, especially in finance, government, and customer service. Users consistently praise its ease of use and seamless integration with tools like Microsoft Teams. The cost-effective pricing is also a major plus, although some users have reported occasional glitches and setup issues.
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Perfect for large enterprises (1001+ employees) and a solid fit for medium-sized businesses (101-1000 employees).
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A strong choice for regulated industries like finance and government, as well as customer service and telecommunications.
Clerk Chat features
Supported Personalized conversations: Clerk allows businesses to have personal conversations with every customer in any language, 24/7, all from their business phone. |
Supported AI-powered agents: Clerk Chat enables AI agents that provide concierge-level service for your brand. |
Supported Multi-channel integration: Clerk integrates with the leading messaging channels so you can engage with your customers wherever they are. |
Supported Centralized platform: Clerk centralizes all your customer conversations in one easy-to-use platform. |
Supported AI-powered personalization: Clerk uses AI to personalize interactions with your customers. |
Supported 24/7 support: Clerk offers 24/7 customer support across various messaging channels. |
Supported Multilingual support: Clerk offers multilingual support to enable conversations with customers in any language. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Clerk Chat reviews
We've summarised 85 Clerk Chat reviews (Clerk Chat TrustPilot reviews and Clerk Chat G2 reviews) and summarised the main points below.
- Seamless integration with Microsoft Teams enhances communication.
- Intuitive interface praised for ease of use.
- Cost-effective pricing model, especially compared to per-message competitors.
- Excellent and responsive customer support.
- Useful features like shared inboxes, out-of-office, and message templates.
- Number porting and SMS activation issues during setup cause inconsistencies.
- Some tasks like importing numbers require tech support.
- Twilio integration has functionality problems.
- Lack of usage warnings before service disruption when exceeding monthly message allotment.
- Occasional glitches and bugs require customer support intervention.
Clerk Chat pricing
The commentary is based on 7 reviews from Clerk Chat G2 reviews and Clerk Chat TrustPilot reviews.
We find that Clerk Chat is generally considered a cost-effective solution, especially for small to medium businesses. Users appreciate the straightforward per-user pricing model and find it preferable to per-message pricing. Some users, however, have noted that the platform can be expensive and the billing somewhat confusing.
Users sentiment
See the Clerk Chat pricing page.
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Clerk Chat has a free plan.
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Clerk Chat has a free trial.
100 messages, Bring your own numbers. All features.
Unlimited messages*, 5000 Contacts, Bring your own numbers. Essential features.
Unlimited messages*, Message campaigns, Bring your own numbers. Power features.
Custom MSA, Defined SLAs, Custom Integrations. Dedicated account manager.
Clerk Chat alternatives
Clerk Chat FAQ
Clerk Chat is a business texting platform for mid-sized and larger companies. We find it's particularly useful for finance, government, and customer service teams needing secure messaging and integrations with Salesforce, Slack, and Microsoft Teams. It offers AI-powered agents and personalized conversations.
What is Clerk Chat and what does Clerk Chat do?
Clerk Chat is a business texting platform for mid-sized and larger companies. We find it's particularly useful for finance, government, and customer service teams needing secure messaging and integrations with Salesforce, Slack, and Microsoft Teams. It offers AI-powered agents and personalized conversations.
Clerk Chat integrates with popular platforms like Salesforce, Slack, and Microsoft Teams, allowing you to manage communication seamlessly within your existing workflows. This makes it easy to keep all your communication in one place.
How does Clerk Chat integrate with other tools?
Clerk Chat integrates with popular platforms like Salesforce, Slack, and Microsoft Teams, allowing you to manage communication seamlessly within your existing workflows. This makes it easy to keep all your communication in one place.
We find Clerk Chat's main competitors include Twilio, Textedly, Attentive, and OpenPhone. These platforms offer similar business texting and communication features, catering to various business needs and sizes. Each alternative has its strengths, from robust APIs to specialized marketing tools.
What the main competitors of Clerk Chat?
We find Clerk Chat's main competitors include Twilio, Textedly, Attentive, and OpenPhone. These platforms offer similar business texting and communication features, catering to various business needs and sizes. Each alternative has its strengths, from robust APIs to specialized marketing tools.
Yes, Clerk Chat is a legitimate business texting platform. We find that users praise its ease of use and integrations, while some setup and technical issues have been reported. Overall, it appears to be a safe and functional option.
Is Clerk Chat legit?
Yes, Clerk Chat is a legitimate business texting platform. We find that users praise its ease of use and integrations, while some setup and technical issues have been reported. Overall, it appears to be a safe and functional option.
Clerk Chat offers a free plan with 100 messages. Paid plans start at $9.99 per user/month for the Growth plan and $19.99 per user/month for the Ultimate plan. Enterprise pricing is custom. Several add-ons are available for $14.99 per seat/month each.
How much does Clerk Chat cost?
Clerk Chat offers a free plan with 100 messages. Paid plans start at $9.99 per user/month for the Growth plan and $19.99 per user/month for the Ultimate plan. Enterprise pricing is custom. Several add-ons are available for $14.99 per seat/month each.
We find that Clerk Chat's customer service is generally considered excellent and responsive. Users frequently praise the helpful and quick support they receive, even mentioning specific support agents by name. While some negative reviews mention unhelpful support regarding the Twilio integration, the vast majority of users highlight positive experiences.
Is Clerk Chat customer service good?
We find that Clerk Chat's customer service is generally considered excellent and responsive. Users frequently praise the helpful and quick support they receive, even mentioning specific support agents by name. While some negative reviews mention unhelpful support regarding the Twilio integration, the vast majority of users highlight positive experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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