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Co-Browsing description
Co-browsing software lets you browse a website or app together with a customer in real-time. It helps improve customer support by allowing agents to see what the customer sees and provide direct assistance. This shared browsing experience can simplify complex tasks, answer questions visually, and potentially boost customer satisfaction. Co-browsing focuses on enhancing online interactions and is particularly useful for businesses with online support or sales processes.
Who is Co-Browsing best for
We find that Co-browsing software is a solid choice for businesses aiming to boost their online support and sales processes. Users appreciate its real-time collaboration features, ease of use, and seamless integration with existing systems. It particularly shines in enhancing communication and understanding during online interactions. Keep in mind that some users have reported occasional lag and limited browser compatibility, so test thoroughly!
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Great for mid-sized companies seeking better online support and streamlined sales. Also suitable for smaller and larger businesses.
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Perfect for companies in software, IT, and telecommunications that need stronger customer engagement and support.
Co-Browsing reviews
We've summarised 45 Co-Browsing reviews (Co-Browsing G2 reviews) and summarised the main points below.
- Real-time collaboration and support features are highly praised.
- Easy to use and implement for most users.
- Excellent for customer support, sales demos, and training.
- Seamless integration with existing systems.
- Enhances communication and understanding during online interactions.
- Occasional lag and slowdowns, especially with multiple users or tabs.
- Limited browser compatibility can be an issue.
- Lack of granular control over user screen access (e.g., masking sensitive data).
- Implementation and integration can be complex for some users.
- Some users find the software intrusive, especially for those uncomfortable with screen sharing.
Co-Browsing pricing
The commentary is based on 5 reviews from Co-Browsing G2 reviews.
We find that users generally consider Co-Browsing's pricing to be a bit high, especially for smaller businesses or those with limited budgets. Some users have mentioned that the cost may be justified by the increased efficiency and reduced operational costs.
Users sentiment
Co-Browsing alternatives
Oracle Standalone CobrowseShare customer screens in real-time for faster support and sales.Read more
Co-Browsing FAQ
Co-browsing allows you to share a customer's browser in real-time. We find this helpful for providing immediate support and guidance, visually answering questions, and simplifying complex tasks. This can lead to improved customer satisfaction and streamlined online interactions.
What is Co-Browsing and what does Co-Browsing do?
Co-browsing allows you to share a customer's browser in real-time. We find this helpful for providing immediate support and guidance, visually answering questions, and simplifying complex tasks. This can lead to improved customer satisfaction and streamlined online interactions.
Co-Browsing seamlessly integrates with existing systems, enhancing communication and understanding during online interactions. We find this integration particularly useful for customer support, sales demos, and training.
How does Co-Browsing integrate with other tools?
Co-Browsing seamlessly integrates with existing systems, enhancing communication and understanding during online interactions. We find this integration particularly useful for customer support, sales demos, and training.
We find that Upscope, Zoho Assist, TeamViewer, Oracle Standalone Cobrowse, Cohere, and Surfly are the main competitors for Co-Browsing. They offer similar screen-sharing and remote support capabilities.
What the main competitors of Co-Browsing?
We find that Upscope, Zoho Assist, TeamViewer, Oracle Standalone Cobrowse, Cohere, and Surfly are the main competitors for Co-Browsing. They offer similar screen-sharing and remote support capabilities.
In our experience, Co-Browsing is a legitimate software for real-time customer support. However, we find some users have concerns about reliability, scalability, and pricing transparency. Despite these concerns, many users praise its ease of use and effectiveness for online collaboration.
Is Co-Browsing legit?
In our experience, Co-Browsing is a legitimate software for real-time customer support. However, we find some users have concerns about reliability, scalability, and pricing transparency. Despite these concerns, many users praise its ease of use and effectiveness for online collaboration.
I'm sorry, but pricing information for Co-Browsing is not available at this time. We recommend checking the vendor's website or contacting their sales team directly for the latest pricing details.
How much does Co-Browsing cost?
I'm sorry, but pricing information for Co-Browsing is not available at this time. We recommend checking the vendor's website or contacting their sales team directly for the latest pricing details.
We find that Co-Browsing's customer service is rather positive. Users appreciate the real-time support and problem-solving capabilities it offers. However, some have mentioned occasional slowdowns and limited browser compatibility. Overall, it seems to enhance communication and improve customer experience.
Is Co-Browsing customer service good?
We find that Co-Browsing's customer service is rather positive. Users appreciate the real-time support and problem-solving capabilities it offers. However, some have mentioned occasional slowdowns and limited browser compatibility. Overall, it seems to enhance communication and improve customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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