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Surfly description
Surfly is a co-browsing software that allows you to interact with customers on any website in real-time, without requiring them to download anything. You can see their screen, share documents, video chat, and even give them temporary control. Surfly is designed to be secure and compliant with various regulations. It integrates with popular CRM and call center platforms, making it suitable for industries such as insurance, banking, healthcare, and e-commerce. Surfly aims to enhance customer support, sales demos, and online collaboration by providing a seamless and secure browsing experience.
Who is Surfly best for
Surfly is co-browsing software that lets you interact with customers on their website in real-time. Users love its ease of use and seamless screen sharing, perfect for enhancing customer support and sales demos. However, some have noted difficulties with the camera and pricing. It's ideal for medium to large businesses in finance, e-commerce, or software.
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Best fit for medium to large businesses.
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Ideal for finance, e-commerce, and software companies.
Surfly features
Supported Surfly offers real-time co-browsing for immediate customer support and guidance. |
Supported Surfly integrates with CRM systems like Salesforce, streamlining workflows and boosting productivity. |
Supported Surfly allows multiple users to edit PDF files simultaneously. |
Supported Surfly offers screen sharing as a secondary feature alongside its primary co-browsing functionality. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Surfly reviews
We've summarised 113 Surfly reviews (Surfly Capterra reviews and Surfly G2 reviews) and summarised the main points below.
- Easy to use and install, with a user-friendly interface.
- Browser-based, requiring no downloads or installations.
- Seamless screen sharing and collaboration features.
- Excellent customer support and responsiveness.
- Secure and compliant with various regulations.
- Difficult to turn on camera during sessions.
- Pricing can be high for some users.
- Limited application viewing capabilities.
- Occasional slow interface and AWS page accessibility issues.
Surfly pricing
The commentary is based on 6 reviews from Surfly Capterra reviews and Surfly G2 reviews.
The pricing page does not contain any pricing information, only a demo request form.
Users sentiment
See the Surfly pricing page.
Surfly alternatives
Surfly FAQ
Surfly is a co-browsing software enabling real-time customer interaction on any website. Users can view screens, share documents, video chat, and grant temporary control. Secure and compliant, Surfly integrates with CRM and call center platforms, benefiting industries like finance, e-commerce, and software. It streamlines customer support, sales demos, and online collaboration.
What is Surfly and what does Surfly do?
Surfly is a co-browsing software enabling real-time customer interaction on any website. Users can view screens, share documents, video chat, and grant temporary control. Secure and compliant, Surfly integrates with CRM and call center platforms, benefiting industries like finance, e-commerce, and software. It streamlines customer support, sales demos, and online collaboration.
Surfly integrates with popular CRM and call center platforms. It also offers integrations with Salesforce, streamlining workflows and boosting productivity. This makes it suitable for several industries, especially finance, e-commerce and software.
How does Surfly integrate with other tools?
Surfly integrates with popular CRM and call center platforms. It also offers integrations with Salesforce, streamlining workflows and boosting productivity. This makes it suitable for several industries, especially finance, e-commerce and software.
Alternatives to Surfly include Upscope, Zoho Assist, and TeamViewer Remote. These co-browsing and remote support platforms offer similar screen sharing and customer interaction features, catering to businesses seeking enhanced online collaboration and support solutions.
What the main competitors of Surfly?
Alternatives to Surfly include Upscope, Zoho Assist, and TeamViewer Remote. These co-browsing and remote support platforms offer similar screen sharing and customer interaction features, catering to businesses seeking enhanced online collaboration and support solutions.
Yes, Surfly is a legitimate and safe co-browsing software. It's known for its secure platform, ease of use, and seamless screen sharing, making it a reliable choice for businesses. However, some users find the pricing high and experience occasional performance issues.
Is Surfly legit?
Yes, Surfly is a legitimate and safe co-browsing software. It's known for its secure platform, ease of use, and seamless screen sharing, making it a reliable choice for businesses. However, some users find the pricing high and experience occasional performance issues.
Surfly doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific co-browsing and collaboration needs. Consider whether the product is worth it based on the value it offers your business.
How much does Surfly cost?
Surfly doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific co-browsing and collaboration needs. Consider whether the product is worth it based on the value it offers your business.
Customers consistently praise Surfly's exceptional customer service, describing the team as helpful, responsive, and dedicated to ensuring a smooth onboarding and continued support experience. They appreciate the proactive assistance and readily available support for any questions or issues.
Is Surfly customer service good?
Customers consistently praise Surfly's exceptional customer service, describing the team as helpful, responsive, and dedicated to ensuring a smooth onboarding and continued support experience. They appreciate the proactive assistance and readily available support for any questions or issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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