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HelloScreen by Upscope description
HelloScreen by Upscope is a tool that allows you to instantly see your customer's screen and guide them by highlighting areas or remotely controlling their mouse. Designed for businesses with complex products and customers who may need extra help, HelloScreen is particularly valuable for customer support and sales within industries like finance, healthcare, and software. While it works on any browser, it's not suitable for companies needing to view a customer's entire desktop or those primarily using native Android or iOS apps.
Who is HelloScreen by Upscope best for
HelloScreen by Upscope is a co-browsing tool that lets you instantly view and interact with customer screens. Perfect for businesses with complex products, it simplifies customer support and sales by offering real-time guidance and remote mouse control. Users love its ease of use and helpful tools, while some have noted occasional lag. The 4.7/5 rating on G2 speaks to its overall effectiveness.
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Best for small to medium-sized businesses.
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Ideal for finance, healthcare, and software companies.
HelloScreen by Upscope reviews
We've summarised 113 HelloScreen by Upscope reviews (HelloScreen by Upscope G2 reviews) and summarised the main points below.
- Real-time screen sharing simplifies communication and troubleshooting.
- Easy to use and implement with a user-friendly interface.
- Helpful guidance tools like highlighting and remote mouse control.
- No downloads required for clients to participate in screen sharing.
- Seamless integration with platforms like Intercom and Zendesk.
- Occasional lag and slow loading times can disrupt the user experience.
- Connecting to the correct user session can be unreliable.
- Limited functionality on mobile devices and browsers.
- Some difficulty guiding users who have ad blockers enabled.
- Lack of clarity regarding sharing failures or errors.
HelloScreen by Upscope alternatives
Oracle Standalone CobrowseShare customer screens in real-time for faster support and sales.Read more
HelloScreen by Upscope FAQ
HelloScreen by Upscope enables real-time customer screen viewing and guidance through highlighting or remote mouse control. Ideal for businesses with complex products, especially in finance, healthcare, and software, it simplifies customer support and sales interactions, improving onboarding and support times. It's unsuitable for companies requiring full desktop views or focusing on native mobile apps.
What is HelloScreen by Upscope and what does HelloScreen by Upscope do?
HelloScreen by Upscope enables real-time customer screen viewing and guidance through highlighting or remote mouse control. Ideal for businesses with complex products, especially in finance, healthcare, and software, it simplifies customer support and sales interactions, improving onboarding and support times. It's unsuitable for companies requiring full desktop views or focusing on native mobile apps.
HelloScreen integrates seamlessly with platforms like Intercom and Zendesk, enhancing customer support workflows. It enables real-time screen sharing and remote control within these platforms for efficient troubleshooting and guidance. However, note that there might be limitations with certain browsers or ad blockers.
How does HelloScreen by Upscope integrate with other tools?
HelloScreen integrates seamlessly with platforms like Intercom and Zendesk, enhancing customer support workflows. It enables real-time screen sharing and remote control within these platforms for efficient troubleshooting and guidance. However, note that there might be limitations with certain browsers or ad blockers.
Top HelloScreen by Upscope competitors include Upscope (its parent company), Glia, and TeamViewer Remote. These alternatives offer similar screen-sharing and remote-access capabilities for enhanced customer support and collaboration. Guideflow and Remote Eye also offer comparable features, albeit with different focuses.
What the main competitors of HelloScreen by Upscope?
Top HelloScreen by Upscope competitors include Upscope (its parent company), Glia, and TeamViewer Remote. These alternatives offer similar screen-sharing and remote-access capabilities for enhanced customer support and collaboration. Guideflow and Remote Eye also offer comparable features, albeit with different focuses.
Yes, HelloScreen by Upscope is a legitimate co-browsing tool known for its ease of use and helpful guidance tools. It's safe for customer support, offering real-time screen sharing without downloads. However, be aware of potential lag and mobile limitations.
Is HelloScreen by Upscope legit?
Yes, HelloScreen by Upscope is a legitimate co-browsing tool known for its ease of use and helpful guidance tools. It's safe for customer support, offering real-time screen sharing without downloads. However, be aware of potential lag and mobile limitations.
I couldn't find pricing details for HelloScreen by Upscope. For the most current pricing information, it's best to check their official website or contact their sales team directly.
How much does HelloScreen by Upscope cost?
I couldn't find pricing details for HelloScreen by Upscope. For the most current pricing information, it's best to check their official website or contact their sales team directly.
Customer reviews for HelloScreen by Upscope are generally positive about customer service. Users mention the support team is "very cool," responsive, and efficient in resolving issues. Specific compliments include fast turnaround times and helpfulness in troubleshooting problems.
Is HelloScreen by Upscope customer service good?
Customer reviews for HelloScreen by Upscope are generally positive about customer service. Users mention the support team is "very cool," responsive, and efficient in resolving issues. Specific compliments include fast turnaround times and helpfulness in troubleshooting problems.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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