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InvGate Service Desk description
InvGate Service Desk is a flexible help desk software designed to streamline IT support for organizations of all sizes. It provides a simple, code-free interface for managing IT requests, automating workflows, and tracking service performance. With features like a self-service portal, customizable dashboards, and automation capabilities, InvGate Service Desk aims to improve team efficiency and enhance the end-user experience. It also integrates with InvGate's asset management solution for unified IT management.
What companies are using InvGate Service Desk?
Who is InvGate Service Desk best for
We find that InvGate Service Desk is a solid choice for organizations seeking a user-friendly and customizable IT help desk solution. Users appreciate its easy setup, adaptable interface, and excellent reporting. Keep in mind that some users have noted the absence of a mobile app and occasional limitations in advanced customization.
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Perfect for small to mid-sized businesses (1-1000 employees) seeking a balance of power and ease of use in their service desk.
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In our experience, InvGate shines in industries like software, IT, and telecommunications, where efficient IT support is crucial.
InvGate Service Desk features
Supported Ticket Management: InvGate Service Management's Ticket Management facilitates efficient ticket handling, enabling agents to prioritize tasks, enhance collaboration, and improve performance visibility. Its modern UI streamlines organization, while features like full visibility of ticket changes, linked requests, and configuration items empower agents. Additionally, the platform provides tools for self-improvement and performance awareness, such as request time metrics, time tracking, and customer ratings. |
Supported ITSM Analytics: InvGate Service Management provides robust analytics capabilities, allowing users to create custom dashboards, cross-analyze metrics, and share reports. These dashboards can be tailored to individual needs, providing stakeholders with real-time visibility into service desk performance and enabling faster decision-making through detailed reporting. |
Supported Other Service Management Features: InvGate Service Management offers a wide array of additional features, encompassing ticket management, analytics, self-service, AI enhancements, integrations, problem management, automation, workflows, ITIL best practices, knowledge base, change management, SLAs, gamification, and support for multiple departments. |
Supported PinkVERIFY Certification: InvGate Service Desk's PinkVERIFY certification underscores its adherence to ITIL 4 practices, enhancing efficiency and service quality. This certification streamlines processes, aligning them with industry best practices, and ensures a consistent, quality-driven approach to service delivery. By optimizing workflows and promoting best practices, PinkVERIFY empowers organizations to achieve higher levels of service management maturity. |
Supported No-Code Customization: InvGate Service Desk's no-code platform simplifies customization, enabling effortless tailoring to specific business needs without requiring complex coding. This user-friendly approach makes modifications quick and easy, facilitating rapid adaptation to changing requirements and maximizing agility. |
Supported Easy Integrations: InvGate Service Desk simplifies the integration process through pre-built connectors, facilitating easy, code-free integration with a variety of third-party tools. This approach streamlines the process of integrating additional software into InvGate Service Desk, minimizing the need for extensive custom development. |
Supported Self-Service Portal: InvGate Service Desk offers robust self-service capabilities through its portal, enabling end-users to submit requests, access FAQs, and find solutions independently. This empowers users to resolve common issues without agent intervention, freeing up support staff to focus on more complex tasks and improving overall efficiency. |
Supported AI-Powered Enhancements: InvGate Service Desk's AI-powered features, including a virtual agent, automate routine tasks, enhance efficiency, and improve overall service delivery. The virtual agent can handle a range of common inquiries and tasks, freeing up human agents to address more complex issues. The system integrates with third-party tools to provide a comprehensive service management experience. |
InvGate Service Desk pricing
See the InvGate Service Desk pricing page.
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InvGate Service Desk has a free trial.
The foundation of a cutting-edge Service Management, this plan includes 5 agents, simple configuration, a self-service portal, and basic features for efficient service desk operations.
This plan includes ITIL aligned workflows, automation, enhanced support, and allows for 6-50 agents.
This plan offers custom agents, On-Premise hosting, concurrent licensing, and advanced security configurations.
InvGate Service Desk alternatives
InvGate Service ManagementStreamlines IT and enterprise service delivery with a user-friendly help desk.Read more
IssuetrakCustomizable issue tracking software streamlines workflows and boosts team productivityRead more
InvGate Service Desk FAQ
We find that InvGate Service Desk is a flexible, user-friendly help desk solution ideal for IT teams of all sizes. It streamlines IT support, automates workflows, and offers robust reporting and customization features. It's a great choice for organizations seeking improved efficiency and end-user experience.
What is InvGate Service Desk and what does InvGate Service Desk do?
We find that InvGate Service Desk is a flexible, user-friendly help desk solution ideal for IT teams of all sizes. It streamlines IT support, automates workflows, and offers robust reporting and customization features. It's a great choice for organizations seeking improved efficiency and end-user experience.
InvGate Service Desk offers easy integrations with other tools through pre-built connectors. This allows it to connect with various third-party software without requiring complex coding, simplifying the integration process.
How does InvGate Service Desk integrate with other tools?
InvGate Service Desk offers easy integrations with other tools through pre-built connectors. This allows it to connect with various third-party software without requiring complex coding, simplifying the integration process.
We find that InvGate Service Desk competes with other help desk solutions like ServiceNow, Jira Service Management, Freshservice, Zendesk, and ManageEngine ServiceDesk Plus. These alternatives offer similar features for IT support and service management.
What the main competitors of InvGate Service Desk?
We find that InvGate Service Desk competes with other help desk solutions like ServiceNow, Jira Service Management, Freshservice, Zendesk, and ManageEngine ServiceDesk Plus. These alternatives offer similar features for IT support and service management.
Yes, InvGate Service Desk is a legitimate help desk software. We find it's a safe and reliable choice for businesses of all sizes, especially those in education or IT. It is well-regarded for its ease of use and ITIL 4 certification.
Is InvGate Service Desk legit?
Yes, InvGate Service Desk is a legitimate help desk software. We find it's a safe and reliable choice for businesses of all sizes, especially those in education or IT. It is well-regarded for its ease of use and ITIL 4 certification.
InvGate Service Desk's Starter plan is $999 for 5 agents. Their Pro and Enterprise plans require you to contact them for custom pricing. They also offer a free trial.
How much does InvGate Service Desk cost?
InvGate Service Desk's Starter plan is $999 for 5 agents. Their Pro and Enterprise plans require you to contact them for custom pricing. They also offer a free trial.
We find that InvGate's customer service receives mixed reviews. Some users praise the excellent support, while others report slow response times and unresolved issues. Overall, further investigation is needed to determine if their customer service consistently meets user expectations.
Is InvGate Service Desk customer service good?
We find that InvGate's customer service receives mixed reviews. Some users praise the excellent support, while others report slow response times and unresolved issues. Overall, further investigation is needed to determine if their customer service consistently meets user expectations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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