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Tidio description
Tidio is a customer service platform designed for small and medium businesses. It uses AI-powered chatbots to automate conversations, answer questions, and offer support to website visitors 24/7. This can help your team manage a high volume of inquiries, potentially reducing response times and increasing customer satisfaction. Tidio also offers live chat, allowing for real-time interaction with customers when needed. Key features include website visitor tracking, customizable automated messages, and integration with popular business tools like Shopify and Mailchimp.
What companies are using Tidio?
Who is Tidio best for
The ideal customer for Tidio is a small to medium-sized business (SMB) that wants to automate customer interactions to improve efficiency. This is especially true for e-commerce businesses that use Shopify, as Tidio seamlessly integrates with the popular platform. Users appreciate Tidio’s ease of setup, intuitive interface, and effective chatbots, highlighting its ability to provide real-time visitor insights and proactive customer engagement.
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Tidio is a good fit for small to medium-sized businesses.
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The platform is well-suited for businesses in the e-commerce, software, and marketing & advertising industries.
Tidio features
Supported Tidio supports the ability for users to chat with website visitors in real time. |
Supported Tidio supports multi-channel integration, allowing users to integrate with communication channels like email, WhatsApp, Messenger, Instagram, and live chat. |
Supported Tidio supports AI-powered chatbots that can answer common questions and provide support. |
Supported Tidio allows creating and using canned responses for FAQs. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Tidio reviews
We've summarised 1531 Tidio reviews (Tidio TrustPilot reviews and Tidio G2 reviews) and summarised the main points below.
- Easy setup and intuitive interface
- Chatbots are effective at automating customer interactions
- Seamless integration with Shopify and other platforms
- Provides real-time visitor insights and the ability to proactively engage with customers
- Limited customization options for the chat widget
- The free plan limitations can feel restrictive for growing businesses
- It can be difficult to keep track of conversations and missed messages can occur
- Some users have reported issues with the mobile app logging them out unexpectedly
Tidio pricing
The commentary is based on 220 reviews from Tidio G2 reviews and Tidio TrustPilot reviews.
Tidio offers a 7-day free trial. A "Handled Conversation" is any conversation that includes a message from a human agent. Unanswered messages are not counted. Multiple messages within one conversation are counted as one Handled Conversation. Users can change their subscription at any time, with changes taking effect at the start of the next billing cycle.
Users sentiment
See the Tidio pricing page.
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Tidio has a free plan.
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Tidio has a free trial.
Everything in Free, plus: 100 Handled Conversations Basic analytics Live visitors list Operating hours Support over live chat AI & automation limits: 50 Lyro AI conversations (one-time) 100 Flows visitors reached
Everything in Starter, plus: Up to 2 000 Handled Conversations Advanced analytics Tidio power features No Tidio branding (add-on) Permissions AI & automation limits: 50 Lyro AI conversations (one-time) 100 Flows visitors reached
Everything in Growth, plus: Custom quota of Handled Conversations Dedicated Success Manager Custom branding Multisite Departments Multilanguage OpenAPI AI & automation limits: Up to 5 000 Lyro AI conversations Custom number of Flows visitors reached
Everything in Plus, and: Unlimited Handled conversations Guaranteed 50% Lyro AI resolution rate Priority Service + Premium Support Super admin role Analysis & monitoring Lyro as a managed service AI & automation limits: Up to 10 000 Lyro AI conversations Custom number of Flows visitors reached
Tidio alternatives
Tidio FAQ
Tidio is a customer service platform that leverages AI chatbots to automate conversations and provide 24/7 support to website visitors. Its features include live chat, canned responses, and integration with popular business tools. Tidio is a good option for small and medium businesses looking to enhance their customer support efficiency.
What is Tidio and what does Tidio do?
Tidio is a customer service platform that leverages AI chatbots to automate conversations and provide 24/7 support to website visitors. Its features include live chat, canned responses, and integration with popular business tools. Tidio is a good option for small and medium businesses looking to enhance their customer support efficiency.
Tidio offers seamless integrations with popular platforms like Shopify, WordPress, and Zapier. This allows for streamlined workflows and data synchronization with your existing business tools.
How does Tidio integrate with other tools?
Tidio offers seamless integrations with popular platforms like Shopify, WordPress, and Zapier. This allows for streamlined workflows and data synchronization with your existing business tools.
Tidio's main competitors include Intercom, Drift, and Zendesk. These platforms offer similar features like live chat, chatbots, and customer support automation, catering to businesses of various sizes and industries.
What the main competitors of Tidio?
Tidio's main competitors include Intercom, Drift, and Zendesk. These platforms offer similar features like live chat, chatbots, and customer support automation, catering to businesses of various sizes and industries.
Tidio is a legitimate customer service platform. It has generally positive reviews from users, who find its chatbot feature effective for automating customer interactions. However, some users have noted limitations with customization and the free plan.
Is Tidio legit?
Tidio is a legitimate customer service platform. It has generally positive reviews from users, who find its chatbot feature effective for automating customer interactions. However, some users have noted limitations with customization and the free plan.
Tidio offers a free plan with limited features. Paid plans start at $29 per month and offer features like more conversations, analytics and automation. A premium plan with custom pricing is available for enterprises.
How much does Tidio cost?
Tidio offers a free plan with limited features. Paid plans start at $29 per month and offer features like more conversations, analytics and automation. A premium plan with custom pricing is available for enterprises.
Based on the reviews, Tidio is generally perceived as having good customer service. Users praise the responsiveness, professionalism, and helpfulness of the support team. However, some users have experienced inconsistent support quality or difficulty getting timely assistance.
Is Tidio customer service good?
Based on the reviews, Tidio is generally perceived as having good customer service. Users praise the responsiveness, professionalism, and helpfulness of the support team. However, some users have experienced inconsistent support quality or difficulty getting timely assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.